Frequency Ask Questions
Product Infomation
Are your products suitable for all dog breeds and sizes?
Yes, our products are designed to fit a variety of breeds and sizes. Please refer to the size guide on the product page or contact us for assistance.
Are your products safe for pets?
Absolutely! All MIGO Pets products are designed with your pet’s safety and comfort in mind. We use high-quality, eco-friendly materials that are non-toxic and pet-friendly.
What is MIGO Pets' product focus?
We specialise in premium outdoor pet products, including leashes, harnesses, and collars. Our mission is to enhance outdoor adventures for pets and their owners through high-quality and stylish designs.
What makes MIGO Pets' products unique?
Our products combine minimalist aesthetics with durability and comfort. Designed for outdoor adventures, they’re made to withstand daily use while ensuring your pet looks great and feels comfortable.
Orders & Shipping
What payment methods do you accept?
We accept a wide range of payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay. Additionally, PayPal is available with 0% transaction fees, providing a seamless and secure checkout experience.
Where does MIGO Pets ship?
MIGO Pets ships to all locations within Australia. We’re working on expanding our shipping to other countries in the near future!
How long does shipping take?
We aim to process and ship orders within 2-3 business days. Delivery times within Australia typically range from 3-7 business days, depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor your order’s status and estimated delivery date. If you need assistance, feel free to reach out to our support team orders@migopets.com.au!
How do I modify or cancel my order?
To modify or cancel your order, please contact us by orders@migopets.com.au as soon as possible. Once your order has been processed or shipped, changes or cancellations may not be possible.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy within 30 days of purchase. If you’re not satisfied with your order or received a faulty item, please contact our support team for assistance.